Refund policy

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If more than 15 business days have passed since we’ve approved your return, please contact us at mactivewear4@gmail.com.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a store credit . 

To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a store credit, you can contact us at mactivewear4@gmail.com. Please note that returns will need to be sent to the following address: 

Altura de Bucarabones Calle 42 3U14

Toa Alta, PR 00953

If your return is accepted, you will be responsible of shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at mactivewear4@gmail.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We don’t issue money refunds.